Refund & Return Policy
Last updated: Jan12, 2026
Thank you for shopping with pretico.shop. We specialize in wall prints, wall art, canvas prints, and home décor products. Customer satisfaction is important to us, and this policy explains how returns, exchanges, and refunds are handled for purchases made through our store.
Returns & Exchanges
We accept returns and exchanges under the conditions outlined below.
Eligibility for Returns
To be eligible for a return or exchange:
The item must be unused, uninstalled, and in the same condition as received
The item must be returned in original packaging
Return requests must be initiated within 7 days of delivery
Proof of purchase (order number) is required
Non-Returnable Items
The following items are not eligible for return or exchange:
Customized or personalized wall prints
Made-to-order canvas prints
Clearance or final sale items
Items damaged due to improper handling after delivery
How to Request a Return
To request a return or exchange, please email us with the following details:
Order number
Reason for return
Clear photos (mandatory for damaged, defective, or incorrect items)
Our support team will review your request and provide return instructions.
Refunds
Once the returned item is received and inspected:
You will be notified via email regarding approval or rejection
Approved refunds will be issued to the original payment method
Refund processing time: 5–10 business days, depending on your bank or payment provider
If the return does not meet eligibility requirements, the item will be shipped back to you.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank account
-
Contact your credit/debit card provider
-
If still unresolved, contact us at walletbest4@gmail.com
Damaged or Incorrect Items
If you receive:
A damaged wall print
A defective product
An incorrect item
Please contact us within 48 hours of delivery with clear photos of the issue.
Eligible cases will receive a replacement or refund at no extra cost.
Return Shipping Costs
Customers are responsible for return shipping costs
Shipping charges are non-refundable
If the item is damaged or incorrect due to our error, return shipping will be covered by us
Exchange Policy
Exchanges are subject to product availability.
If the requested replacement is unavailable, we will offer:
A refund, or
Store credit (as preferred by the customer)
Contact Information
For any questions regarding returns, refunds, or exchanges, please contact us:
Tread Name: pretico.shop
Name: Dodiya Govindbhai Balabhai
Email: pretico188@gmail.com
Address: Balabhai, badiya vadi, Vadi Vistar, Kalsar, Kalsar, PO; Kalsar, DIST; Bhavnagar- 364130
Mobile : 81288 68755
Last updated: Jan 12, 2026
Thank you for shopping with pretico.shop. We specialize in wall prints, wall art, canvas prints, and home décor products. Customer satisfaction is important to us, and this policy explains how returns, exchanges, and refunds are handled for purchases made through our store.
Returns & Exchanges
We accept returns and exchanges under the conditions outlined below.
Eligibility for Returns
To be eligible for a return or exchange:
The item must be unused, uninstalled, and in the same condition as received
The item must be returned in original packaging
Return requests must be initiated within 7 days of delivery
Proof of purchase (order number) is required
Non-Returnable Items
The following items are not eligible for return or exchange:
Customized or personalized wall prints
Made-to-order canvas prints
Clearance or final sale items
Items damaged due to improper handling after delivery
How to Request a Return
To request a return or exchange, please email us with the following details:
Order number
Reason for return
Clear photos (mandatory for damaged, defective, or incorrect items)
Our support team will review your request and provide return instructions.
Refunds
Once the returned item is received and inspected:
You will be notified via email regarding approval or rejection
Approved refunds will be issued to the original payment method
Refund processing time: 5–10 business days, depending on your bank or payment provider
If the return does not meet eligibility requirements, the item will be shipped back to you.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank account
-
Contact your credit/debit card provider
-
If still unresolved, contact us at walletbest4@gmail.com
Damaged or Incorrect Items
If you receive:
A damaged wall print
A defective product
An incorrect item
Please contact us within 48 hours of delivery with clear photos of the issue.
Eligible cases will receive a replacement or refund at no extra cost.
Return Shipping Costs
Customers are responsible for return shipping costs
Shipping charges are non-refundable
If the item is damaged or incorrect due to our error, return shipping will be covered by us
Exchange Policy
Exchanges are subject to product availability.
If the requested replacement is unavailable, we will offer:
A refund, or
Store credit (as preferred by the customer)
Contact Information
For any questions regarding returns, refunds, or exchanges, please contact us:
Tread Name: pretico.shop
Name: Dodiya Govindbhai Balabhai
Email: pretico188@gmail.com
Address: Balabhai, badiya vadi, Vadi Vistar, Kalsar, Kalsar, PO; Kalsar, DIST; Bhavnagar- 364130
Mobile : 81288 68755