Refund & Return Policy

Last updated: November 18, 2025

Thank you for shopping with pretico.shop. We specialize in wall prints, wall art, canvas prints, and home décor products. Customer satisfaction is important to us, and this policy explains how returns, exchanges, and refunds are handled for purchases made through our store.

Returns & Exchanges

We accept returns and exchanges under the conditions outlined below.

Eligibility for Returns

To be eligible for a return or exchange:

  • The item must be unused, uninstalled, and in the same condition as received

  • The item must be returned in original packaging

  • Return requests must be initiated within 7 days of delivery

  • Proof of purchase (order number) is required

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized wall prints

  • Made-to-order canvas prints

  • Clearance or final sale items

  • Items damaged due to improper handling after delivery

How to Request a Return

To request a return or exchange, please email us with the following details:

  • Order number

  • Reason for return

  • Clear photos (mandatory for damaged, defective, or incorrect items)

Our support team will review your request and provide return instructions.

Refunds

Once the returned item is received and inspected:

  • You will be notified via email regarding approval or rejection

  • Approved refunds will be issued to the original payment method

  • Refund processing time: 5–10 business days, depending on your bank or payment provider

If the return does not meet eligibility requirements, the item will be shipped back to you.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your credit/debit card provider

  3. If still unresolved, contact us at walletbest4@gmail.com

Damaged or Incorrect Items

If you receive:

  • A damaged wall print

  • A defective product

  • An incorrect item

Please contact us within 48 hours of delivery with clear photos of the issue.
Eligible cases will receive a replacement or refund at no extra cost.

Return Shipping Costs

  • Customers are responsible for return shipping costs

  • Shipping charges are non-refundable

  • If the item is damaged or incorrect due to our error, return shipping will be covered by us

Exchange Policy

Exchanges are subject to product availability.

If the requested replacement is unavailable, we will offer:

  • A refund, or

  • Store credit (as preferred by the customer)

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Tread Name: pretico.shop

Name: Sahil Sudhir Shinde

Email: pretico188@gmail.com

Address: D-103, Gayatri Dham C.H.S phase One, pleasant Near Don Bosco School , Mira Bhayander Road, Mira-Bhayander, PO;Mira Road ,DIST-Thane, Maharastra -401107

Mobile : 81548 06482

Last updated: November 18, 2025

Thank you for shopping with pretico.shop. We specialize in wall prints, wall art, canvas prints, and home décor products. Customer satisfaction is important to us, and this policy explains how returns, exchanges, and refunds are handled for purchases made through our store.

Returns & Exchanges

We accept returns and exchanges under the conditions outlined below.

Eligibility for Returns

To be eligible for a return or exchange:

  • The item must be unused, uninstalled, and in the same condition as received

  • The item must be returned in original packaging

  • Return requests must be initiated within 7 days of delivery

  • Proof of purchase (order number) is required

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized wall prints

  • Made-to-order canvas prints

  • Clearance or final sale items

  • Items damaged due to improper handling after delivery

How to Request a Return

To request a return or exchange, please email us with the following details:

  • Order number

  • Reason for return

  • Clear photos (mandatory for damaged, defective, or incorrect items)

Our support team will review your request and provide return instructions.

Refunds

Once the returned item is received and inspected:

  • You will be notified via email regarding approval or rejection

  • Approved refunds will be issued to the original payment method

  • Refund processing time: 5–10 business days, depending on your bank or payment provider

If the return does not meet eligibility requirements, the item will be shipped back to you.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your credit/debit card provider

  3. If still unresolved, contact us at walletbest4@gmail.com

Damaged or Incorrect Items

If you receive:

  • A damaged wall print

  • A defective product

  • An incorrect item

Please contact us within 48 hours of delivery with clear photos of the issue.
Eligible cases will receive a replacement or refund at no extra cost.

Return Shipping Costs

  • Customers are responsible for return shipping costs

  • Shipping charges are non-refundable

  • If the item is damaged or incorrect due to our error, return shipping will be covered by us

Exchange Policy

Exchanges are subject to product availability.

If the requested replacement is unavailable, we will offer:

  • A refund, or

  • Store credit (as preferred by the customer)

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Tread Name: pretico.shop

Name: Sahil Sudhir Shinde

Email: pretico188@gmail.com

Address: D-103, Gayatri Dham C.H.S phase One, pleasant Near Don Bosco School , Mira Bhayander Road, Mira-Bhayander, PO;Mira Road ,DIST-Thane, Maharastra -401107

Mobile : 81548 06482